A Description of the Mail Order Process:
If you cannot visit our studio, you can still order a Lindsay Fleming dress by taking advantage of our unique mail-order service. It is important to understand that this service will still provide you with a made-to-measure gown, based on the measurements you provide. This service has been used successfully by clients from all over the world, who due to the distance between themselves and our studio, could not make it in person to the fittings.
Remember, if you cannot visit us here in Scotland, we also regularly visit London, with what we have called: our ‘Roadshow‘.
If you choose our mail-order service, you will most likely have found our presence on the internet and will be unable to travel to Scotland for fittings. This will almost certainly have triggered a number of e-mail or telephone conversations to thoroughly discuss your requirements with a designer. If necessary we would produce a sketch of any changes to the dress. If you decide to choose a Lindsay Fleming dress, you will be given a fixed price for the order. Please be sure to check what is and is not included in the price.
Once the design has been finalised, the fabric chosen, and embroidery defined, you will be required to provide a series of simple measurements. This however may not be required until nearer your wedding date.
The next stage of the mail-order process will involve us making a pattern followed by a ‘toile’ or ‘mock-up’ to your own measurements. Once this has been done we will post this to you to make sure that it fits. At this stage some clients prefer to obtain the services of a seamstress to make sure the fitting is correct. If there are any alterations required, then the toile should be pinned/marked and sent back to us at Lindsay Fleming.
Once we believe your toile is a correct fit, the creation of your dress will begin. This may take several weeks or months of elapsed time.
Finally, when your dress is ready for shipping you will informed. Due to the possibility of minor alterations being required to the dress when it is received, we have reduced the mail-order price. Therefore any such alterations are the responsibility of the client and should be budgeted for before any order is placed.
Initial consultation / ordering: We suggest that you consider contacting us no later than eight months before your wedding. However, this can change depending on the time of year, therefore you should always be prepared to contact us as early as possible.
Measurements: We would prefer to have your measurements no more than six months before the wedding to reduce the effect of weight gain/loss.
Fitting the toile: Around five months before your wedding we would post the toile to your address. This should be pinned/marked and returned to us as soon as possible.
Shipping: We aim to ship the completed dress at least six weeks before your wedding date.
The cost of the chosen fabric.
Cost of shipping the toile to your chosen address.
Shipping and insurance of the completed dress.
Return of the toile to Lindsay Fleming. This will be inexpensive as the toile can be sent by regular post.
Any alterations deemed to be excessive due to weight lost or gained.
Any alterations to the original specification which will require additional work or costs. i.e. Change in fabric or embroidery once the process has begun.
Any customs charges on receipt of the completed dress. As customs charges may be different for each country and sometimes for each state, Lindsay Fleming cannot provide this information at time of ordering. It is therefore your own responsibility to investigate and pay any charges due on collection.
The quoted price will be held for 28 days. Lindsay Fleming reserve the right to change this quotation after 28 days if an order has not been confirmed.
Where prices are quoted in a currency other than Pounds Sterling, the price will not fluctuate due to currency rates changing.
A 20% deposit of the total order price is required within this 28 day period to confirm the order and to contribute towards the creation of any pattern and toile.
Once the deposit has been paid, the price quoted will be fixed for the duration of the order or for a period of 36 months, whichever comes first.
See the section on cancellations for information on cancelling an order.
On completion of the toile, a second payment of 30% will be due. This will contribute towards purchase of the fabric and creation of the dress.
The second payment can only be refunded if Lindsay Fleming are informed in writing before any fabric has been ordered.
All outstanding amounts will be due on completion of the order and must be paid in full before collection/shipping.
Payments can be made by cash/cheque/credit or debt card/bank transfer. If the final installment is paid by cheque then we reserve the right to delay shipping until the cheque has cleared.
You may cancel your order at any time however:
Cancellations made before the toile has been returned to us: 20% of the price of the dress (the deposit) will be retained by Lindsay Fleming to cover possible loss of business due to us keeping your place in our order schedule, and to the fact that we may have incurred bank charges, and to cover any labour and material costs.
Cancellations made after the second payment has been made: 50% of the price of the dress (the deposit + second payment) will be retained by Lindsay Fleming to cover possible loss of business due to us keeping your place in our order schedule, to the fact that we may have incurred bank charges and cost of materials, and to cover any labour costs.
Cancellations made less than 3 months before the agreed shipping/collection date: 50% of the price of the dress (the deposit + second payment) will be retained by Lindsay Fleming to cover possible loss of business due to us keeping your place in our order schedule, to the fact that we may have incurred bank charges and cost of materials, and to cover any labour costs.
Lindsay Fleming will retain ownership of all fabric and materials, whether the dress is complete or not, until any outstanding amounts have been paid.
If an order is cancelled, the customer must notify Lindsay Fleming by registered letter within 30 days of cancellation that they wish their dress to be retained for a future date, until any outstanding amounts have been paid. If the customer does not contact Lindsay Fleming by registered letter within 30 days, then Lindsay Fleming will become owner of the dress and all materials, and the customer will waive any rights they have to the dress/materials.
Lindsay Fleming Couture are proud winners of The VOWS Awards, Scottish Bridal Designer, 2006, 2008, 2010, and 2013